FAQs

Table of Contents

General

We have CE, FDA, RoHS, patent certificates etc.

Stock model MOQ is 5 pcs.

For customized models MOQ is 10-100pcs.

Products

No, It will not. Our materials are of high quality and every instrument is carefully inspected by our professional team before shipment. Besides, the package is with cood foam inside the carton box/aluminium alloy /wooden box, so it is safe.

Customization

Yes, our products are available to be customized as we have professional R&D engineer team. Also our factory could help open mould accordingly then.

Yes, Private logo can be put on screen, printed on products or package boxes.

Yes,the package can be customized, MOQ of customized package quantity will be quoted after checking your logo.

After receiving your customization needs, our R&D team will develop, and then we will make it into production. From design to assembly and testing, our professional team supervise quality during production. After the production is completed, it will be packaged and shipped to you.

Service

Usually 3-10 business days, even same-day shipping for some items in stock.

We provide a complete user manual or video for instruction and 24-hour online consultant service.

We offer one year of warranty for the main host from the purchase date (with the bill), and three months of warranty for handles.

Payment

Payment less than US$5000, 100% in advance. Payment more than US$5000, 30% deposit in advance and 70% balance before delivery.

For payment ways, T/T, Western Union, L/C or  Paypal. This is negotiable.

Shipping

Normal small parcels are shipped via International express, such as DHL, UPS, FEDEX TNT and EMS etc.

For big orders will be sent by air transport, land transport or sea transport.

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