How to Deal with When The Machine Broke Down

Any product could have after-sales problems, even high-end products. How to become a high-quality supplier is not only reflected in price and products, but also in after-sales. Maintaining long-term cooperation with customers, and placing orders again when problems arise, is a manifestation of patience and responsibility. Let’s see how we did it.

A customer had just received the product and sold a hair removal device to his end customer. Within a month, the device broke down. Customers therefore come to us for a solution.

First we asked the customer to take a video and see what went wrong. Then let him operate according to our instructions and take a video. After that, we contact the technical department to help us guide the customer to solve the problem. After understanding the problem, we sent the customer a new host for free. After our patient guidance and the customer’s cooperation, the customer can operate normally after replacing with a new machine according to our guidance.

During this process, we took our responsibilities. Although the customer encountered a failure problem after purchasing the machine, we patiently solved the problem. He chose to trust us again. Decided to give us the next order.