We received an order from a Russian customer who is a local importer with his physical store for skincare and beauty equipment. At that time, he asked to customize 1,000 masks (SC256G) which were sold together with his skin care products. After knowing this situation, we discussed with the factory whether they could meet the customer’s customized requirements. However, the factory said that it was difficult, but willing to try. And then the factory produced several samples, but the customers were not satisfied. Generally speaking, the customer’s customization requirements were very cumbersome and demanding, and the factory said that they could not do commodity codes and complex packaging colors.
When we faced this tough problem, we were not willing to give up this chance. Therefore, we positively communicated with purchasers, and we also searched the Internet for information on relevant commodity codes and negotiated packaging color numbers with customers. Finally, we decided to ask a printing company to do it for help.
Custom requirements include:
1. Gift box in multiple colors
2. Manual with a date sticker
3. Warranty card
4. Rating label with LOGO
5. Remote front panel artworks
6. EAN13 code for each product and box and remote
In the end, it took us about 2 months to confirm the final prototype. We also shipped numbers of products according to the needs of customers, and then customers continued to order 800 units. This is a very successful project. In the early stage, we did not give up when the customer was dissatisfied. We continued to address the problem patiently, and finally, the customer received the satisfactory product successfully.