How to Deal with When The Machine Broke Down
Any product could have after-sales problems, even high-end products. How to become a high-quality supplier is not only reflected in price and products, but also in after-sales.
Any product could have after-sales problems, even high-end products. How to become a high-quality supplier is not only reflected in price and products, but also in after-sales.
Helping a distributor of beauty equipment in Portugal to solve after-sales problems sincerely. We encourage to build up a long-term relationship with customers.
A local distributor from Peru has bought a 7D Hifu machine for testing, and then we cooperated with her almost 10 times in less than 4 months. How we did that?
A customer from the UK contact us through WhatsApp. During the communication we knew that the customer has a skin care training school in London.
The customer required to ship to other cities for loading within three days after paying. Under this situation, we must improve the efficiency because we also need to customize the logo and stickers. In order to give a perfect service to our customer, we did the following actions:
This is a customer from Lebanon. When he came to us for the first time, he just asked for a product for testing. After that, he become a regular customer. In less than a year, we have cooperated with him more than 20 times.
A South African customer looking for a breast enhancement device. After contacting the customer, we realized that this is a wholesaler and usually purchases a wide variety of products.
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